Please introduce yourself and describe your role as an integration engineer
I am involved in specific events during the integration lifecycle. It all starts with a demonstration of our product. I help prospect companies understand what we do in technical terms and how to apply our technology to their business scenarios.
Once these prospects become optile customers, I make sure they can leverage the full potential of our products. This requires considerable attention to their needs so that I can understand how they can benefit from the range of payment solutions that we offer at optile. We work with companies in different verticals from digital to mobility and retail. Due to this, we receive all kinds of requests.
This brings me to the next component of my job, which is to link our development and product delivery teams. I take part in passing product feature requests over to our technicians and later testing procedures when there is a new release that is tied to integration.
The last step in this process is to support our merchants so that they can better use optile’s products after the integration with optile is complete.